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Welcome...
Welcome to the summer issue of AVAIL in which we look at the difference an exciting new service from SunGard Availability Services makes in the event of a disaster. Our Total Recovery service gives you the precious gift money can’t buy – time. Total Recovery gets customers back in business with minimal downtime, typically saving a whole working day.
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Total Recovery - A tale of the haves and have nots
SunGard Availability Services has launched a new service, Total Recovery, which delivers fully restored and configured servers to the customer’s doorstep following a business disruption. It’s designed to help customers reduce their Recovery Time Objectives (RTOs) by as much as eight hours in the event of disaster. We look at the impact that saving an entire business day can make to those on the ground.
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PRODUCT PERSPECTIVES
SunGard chooses Borehamwood for 20th recovery centre
SunGard has announced it is to officially open its latest Workplace Recovery Centre in Borehamwood on September 16th. The new building, named Elstree Tower, is a six-storey landmark building in Borehamwood, visible from the A1 and close to the famous film studios in Elstree, Hertfordshire. It offers a phased build-out of up to 1,800 shared and dedicated positions (including dealing).
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Tests of new customer portal underway
SunGard is developing a customer portal that will give Managed Services customers more choice in the way they contact SunGard. Initially, the portal will enable customers to raise tickets themselves (instead of having to phone or email to raise a ticket request) and track the progress of jobs in real time.
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SunGard buys Strohl
As you may have seen in the press, SunGard Availability Services has bought Strohl Systems Group Inc, the largest provider of business continuity planning (BCP) software. Strohl has more than 2,000 customers in 20 countries, including nearly 30% of the US’s Fortune 500.
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New firms join Customer Advisory Board
Two new companies – Martin Currie and Pearson - have joined SunGard Availability Services’ Customer Advisory Board (CAB), the body that represents the customer perspective to the SunGard management team. SunGard regularly consults the CAB on proposals for new products and services and changes to procedures.
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SunGard notches up award double
SunGard Availability Services won two accolades in the prestigious CIR Business Continuity Awards 2008. The judges awarded SunGard the ‘10th Anniversary Outstanding Excellence in Business Continuity’ award in recognition of our unrivalled contribution to the industry over the past decade.
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Ask the expert
This issue, Darren Adcock, vaulting services manager, answers your questions on SunGard’s new Total Recovery service, which combines electronic data vaulting and server recovery for the first time to help customers reduce their Recovery Time Objectives (RTO) in the event of a disaster.
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News Round up
News over the past eight weeks includes:
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Ask the Experts
Have you got a question you would like to pose to our
experts here at SunGard\Availability Services?
Please send them into infoavail@sungard.com
and we will publish the answers in forthcoming issues
of InfoAvail. |
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